SHIPPING AND RETURNS
Italy: 1-2 working days
Eu: 2-3 working days
Wolrdwide: 3-5 working days
Relating to the delivery terms are approximate and not binding for the Company.
Free Shipping, but not free returns.
Right of Withdrawal – Shipping and returns
The right of withdrawal is ruled by the regulations as by law and the Client-Customer ( that is a person who purchases the goods for reasons that do not refer to his profession, i.e. he does not place an order indicating his VAT number in the order form) has the right to cancel the purchasing contract for any reason. In order to exercise this right the Customer has to send an email to the address: firstname.lastname@example.org within 10 working days from the delivery of the goods, requiring the authorization to the withdrawal.
The Right of withdrawal is submitted to the following conditions:
The purchased goods will have to be intact and given back in their original packaging, complete of all its parts.
The Customer will be entirely responsible for the shipping as long as it does not reach our warehouse.
Franco Montanelli S.r.l. will not respond in case of damages or theft / loss of the goods sent back with a non-insured shipment.
Redelivery of goods
The product will have to be redelivered to Franco Montanelli S.r.l. within 10 days together with the received authorization form.
Franco Montanelli S.r.l. will arrange for the refund to the client for the entire amount already paid for the product, as soon as possible and in any case within 30 days from reception of the goods, with a transfer onto the Credit Card or a bank draft for the charged amount. In case of a bank draft the Customer will have to promptly communicate the bank details to obtain the refund ( Customer’s IBAN code).
When the withdrawal right is relieved
The right of Withdrawal is totally relieved in case of lack of the essential conditions of integrity of the goods ( packaging and / or its content), in case Franco Montanelli S.r.l. ascertain:
– Use of the goods and consumables, even if partial.
– Lack of the external packaging and / or the original internal packaging
– The damaging of the product for causes that could be different from transport.